Terms of Service

1. Service Agreement

By accessing vision360aisolutions.in or deploying Vision 360 AI Voice & Chat agents, you agree to these Terms of Service. If you are entering into this agreement on behalf of a corporate entity, you represent that you possess legal authority to bind that entity.

2. Commercial Terms & Billing

Vision 360 operates on a transparent usage model:

• Flat Rate: Billed at ₹6.99 per minute of connected talk-time, prorated to the exact second.
• Connected Calls Only: Unanswered, busy, disconnected, or failed attempts incur zero (₹0.00) talk-time fee.
• Zero Setup Fees: Standard onboarding, workflow scoping, and prompt engineering carry zero setup charges.
• Prepaid Credits: Accounts operate via prepaid credit wallets. Unused credits remain valid as long as the account maintains active status.

3. Acceptable Use & Regulatory Compliance

Clients must strictly adhere to applicable regulations:

• TRAI Telemarketing Guidelines: Outbound promotional campaigns must observe statutory calling hours (09:00 to 20:00 IST) and respect national Do Not Disturb (DND) registries.
• RBI Debt Recovery Compliance: Debt reminder and recovery agents must maintain a respectful, professional tone, with zero harassment, abusive language, or unsanctioned contact hours.
• Prohibited Use: Automated fraudulent schemes, deceptive impersonation, political campaigning without authorization, or harassment are grounds for immediate termination without credit refund.

4. Intellectual Property & Data Ownership

Clients retain full ownership of their brand assets, lead databases, call transcripts, and recordings. Vision 360 retains ownership of the underlying AI telephony models, infrastructure pipelines, and platform code.