Privacy Policy

1. Introduction & Scope

Vision 360 AI Solutions Private Limited ("Vision 360", "we", "our", or "us") operates the AI Voice and Chat Agent platform at vision360aisolutions.in. This Privacy Policy governs our collection, storage, processing, and protection of information obtained from client businesses and end-user call recipients.

2. Information We Process

We process information strictly on behalf of our customer accounts as a data processor:

• Contact Information: Names, business telephone numbers, and email addresses provided for account management and pilot setup.
• Call Audio & Transcripts: Audio recordings and automated text transcriptions generated during voice agent phone conversations.
• Metadata & Analytics: Call duration in seconds, connection status, timestamp, caller ID, and disposition tags.

3. Acoustic Disclosures & Consent

In compliance with Indian telecommunications regulations, our voice agents initiate telephone calls with an explicit acoustic disclosure that the call is processed and recorded for quality and verification purposes. Recipient opt-outs are respected immediately.

4. Data Security & Tenant Isolation

All customer audio files and transcripts are encrypted in transit via TLS 1.3 and at rest via AES-256. Each customer account operates within an isolated tenant environment. We do not sell, rent, or monetize end-user conversation data.

5. Contact Information

For privacy inquiries, data deletion requests, or compliance audits, contact our Data Protection Officer at vision360digitalsolutions@gmail.com.